• Three ways to test your design’s blind spots

      I've been spending a lot of time in the last few weeks working on all the content for my upcoming Mobile UX class. It's been a great excuse to look at my everyday process and the things I've set up for my team. There's a lot of stuff I could, and probably will, write about here but right now I want to talk about testing a design once you've come up with it.
  • The Ancient Art of Copying

      Knowing why something is good is the key to good theft, you wouldn't steal a vault full of bus tokens if you knew they weren't going to get you free rides, right? So why are you stealing UI patterns that don't make your product better?
  • Pardon the dust

      It's a bit messy right now...
  • The Experience of Mind Reading

      When you think about shopping on the web, or watching movies on the web, or listening to music on the web, or doing pretty much anything on the web, at some point most of us expect that “the web” will make some suggestions on where it is we’re going, what we’re watching, listening to, or buying.
  • How do they get all those apps?

      When people think about “app stores” they tend to think about buying apps and browsing for apps, maybe even reviewing apps and rating apps. There’s an important step before any of that stuff can happen though, that’s developers submitting apps into the store to be bought, browsed, rated and reviewed.
  • Cha-cha-cha-changes, in the way you submit your apps, cha-cha-changes.

      I can't stress enough how absolutely great it is to be able to share what I'm working on at work as I'm working on it. This is a first, though. This is the first time I've been able to share not just a picture, but a fully working prototype.
  • And now, here's something we hope you'll really like...

      Sometimes a joke made by a coworker, an available domain name and a Saturday all line up perfectly, and you get this.
  • Hello Warsaw!!!

      I was fortunate enough to get to jet across the pond, and all of the United States and a large part of Europe, to give a talk in Warsaw, Poland about mobile app design...
  • Say what you mean...

      I'm going to say something that might really shock a lot of people, or at least a lot of IT pros on the internet. Words have meanings. You can't just take your 1972 Ford Pinto and call it a Rolls-Royce Phantom and have people actually believe that you own a Rolls-Royce. Because it's not a Rolls, it's a Ford.
  • Who is your product's storyteller?

      I just had this very awesome article sent to me...
  • Dear LinkedIn, we have a problem...

      It should come as no surprise to anyone that I am fairly concerned about the accuracy and updated-ness (is that a word? :p ) of my LinkedIn profile
  • Your "user experience" may be leaking...

      Last week I was doing a "design exercise" for a potential employer and in my solution I mentioned "the email your system automatically sent me."
  • The wireframe is not dead, dying, or even ill

      This morning I came across an article posted on Twitter titled, "Wireframes are dead, long live rapid prototyping."" My response was, "This claim is idiotic." Here's why...
  • Ohhhhh you said the F worrrrddd!!!

      It's very funny (to me anyway) that I came out of college decrying research, it "ruined design," and a few years later my love for research informed design pushed me back into college to learn more about it.
  • Are you training your users for a bad experience?

      If you have an email address, you've probably received at least one email this week about how it was leaked by Epsilon (I've received four now.) What I find so troubling about this in particular, is that Chase bank was one of the notification emails I got. This is troubling because of the way Chase's rewards program works, and the behavior they've trained their users to exhibit is now the very same behavior they are warning them against. This is part of experience design that often gets ignored, and now it's going to be huge.
  • Reading Recommendations

  • The UX Implications of Watson

      Unless you were either under a rock or not a techno-geek last week you've probably heard about IBM's Watson natural language processor and it's spanking of the two best Jeopardy players on the planet.
  • Your phone is not the computer of the future

      Everyone keeps buzzing about how smart phones are little computers, and that's true. They are. So is an iPod touch or your GPS in your car. Those things aren't going to replace your desktop or laptop, now or in the future.
  • Why nobody likes research

      Ok, not nobody. I love research.
  • A quick fix to the iPhone notification system

      This isn't a unique complain about the phone, but it is a big one and one that is easy to fix
  • Information Superhighway Beautification Act

      On October 22, 1965 President Lyndon Johnson signs the Highway Beautification Act into law. Today I’m proposing that we, the makers of the internet, set forth to put a similar plan into action...
  • 100 Wishes