09-22-2014 I've been spending a lot of time in the last few weeks working on all the content for my upcoming Mobile UX class. It's been a great excuse to look at my everyday process and the things I've set up for my team. There's a lot of stuff I could, and probably will, write about here but right now I want to talk about testing a design once you've come up with it.
08-25-2014 Knowing why something is good is the key to good theft, you wouldn't steal a vault full of bus tokens if you knew they weren't going to get you free rides, right? So why are you stealing UI patterns that don't make your product better?
04-28-2014 When you think about shopping on the web, or watching movies on the web, or listening to music on the web, or doing pretty much anything on the web, at some point most of us expect that “the web” will make some suggestions on where it is we’re going, what we’re watching, listening to, or buying.
06-26-2013 When people think about “app stores” they tend to think about buying apps and browsing for apps, maybe even reviewing apps and rating apps. There’s an important step before any of that stuff can happen though, that’s developers submitting apps into the store to be bought, browsed, rated and reviewed.
03-26-2013 I can't stress enough how absolutely great it is to be able to share what I'm working on at work as I'm working on it. This is a first, though. This is the first time I've been able to share not just a picture, but a fully working prototype.
10-30-2012 I'm going to say something that might really shock a lot of people, or at least a lot of IT pros on the internet. Words have meanings. You can't just take your 1972 Ford Pinto and call it a Rolls-Royce Phantom and have people actually believe that you own a Rolls-Royce. Because it's not a Rolls, it's a Ford.
04-15-2011 It's very funny (to me anyway) that I came out of college decrying research, it "ruined design," and a few years later my love for research informed design pushed me back into college to learn more about it.
04-06-2011 If you have an email address, you've probably received at least one email this week about how it was leaked by Epsilon (I've received four now.) What I find so troubling about this in particular, is that Chase bank was one of the notification emails I got. This is troubling because of the way Chase's rewards program works, and the behavior they've trained their users to exhibit is now the very same behavior they are warning them against. This is part of experience design that often gets ignored, and now it's going to be huge.
02-23-2011 Unless you were either under a rock or not a techno-geek last week you've probably heard about IBM's Watson natural language processor and it's spanking of the two best Jeopardy players on the planet.
02-16-2011 Everyone keeps buzzing about how smart phones are little computers, and that's true. They are. So is an iPod touch or your GPS in your car. Those things aren't going to replace your desktop or laptop, now or in the future.
11-25-2009 On October 22, 1965 President Lyndon Johnson signs the Highway Beautification Act into law. Today I’m proposing that we, the makers of the internet, set forth to put a similar plan into action...